Chairman & Chief Executive Officer
Experience & OperatorONE Relevance
Lynn’s career uniquely spans the three environments OperatorONE must unite: the day-to-day reality of the skilled trades, the disciplined application of enterprise technology, and the construction of scalable operating infrastructure for contractors. She began in the trades as a dispatcher and advanced to general manager and part-owner of a plumbing and heating company. She therefore understands firsthand the pressure of answering demand, coordinating people and schedules, protecting customer relationships, controlling financial performance, and carrying responsibility when operating gaps reach the owner. Lynn then expanded that practical foundation through roles at Yellow Pages and IBM, gaining experience with technology, customer engagement, and the disciplined application of sophisticated systems to service businesses. She did not leave those lessons at the enterprise level. As founder and CEO of Contractor in Charge, Lynn translated them directly back into the trades by building a scalable model for 24/7 customer engagement, appointment booking, bookkeeping, and controller support. That rare progression—from contractor operator, to IBM, to builder of a national contractor-support platform—is central to OperatorONE. Lynn knows the owner’s world, understands what institutional-quality technology and discipline can accomplish, and has already demonstrated how to convert both into practical execution for HVAC, plumbing, electrical, and irrigation contractors.
Lynn is the founder and CEO of Contractor in Charge, a former plumbing and heating company operator, an IBM and Yellow Pages veteran, a Profit First Professional, a QuickBooks ProAdvisor, and the author of Build It!, Grow It!, Sell It!—Nine Steps to a Thriving Contracting Business.