Bob Shiflet

Experience & OperatorONE Relevance

Bob retired from Wells Fargo in 2023 as head of the firm’s Second-Line Fraud & Insider Threat Risk Oversight organization, concluding nearly three decades of leadership in fraud risk management. At Wells Fargo, he also led Enterprise Fraud Risk Management and served on the Wells Fargo Management Committee. Previously, Bob was Vice President and General Manager of FICO’s Fraud, Security & Compliance business and held senior global fraud operational leadership roles at Citigroup and Bank of America. Across those positions, he was responsible for functions in which fragmented ownership, inconsistent execution, weak controls, or failed handoffs could create significant financial and reputational consequences. Success required enterprise-wide governance, disciplined processes, clear decision rights, integrated technology, reliable reporting, and accountability across large, interconnected teams. Those disciplines translate directly to the challenge OperatorONE addresses in the skilled trades. At OperatorONE, Bob defines how the operating model is governed and executed: establishing standards, management cadence, controls, escalation paths, performance measures, and cross-functional accountability. His role is to ensure that demand generation, customer engagement, scheduling, field execution, finance, and retention function as one managed system—shielding the contractor owner from operating complexity while preserving clear accountability for results.

Bob has served on MasterCard’s Global and U.S. Fraud Advisory Councils, Visa’s Executive Risk Committee, and as chair of the FSR Identity Theft Assistance Center Board. He continues to advise The Knoble, IronVest, and Spear Agentic AI.